Technical Support @ Yoctel Solutions

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Technical Support

Yoctel Solutions
0 - 2 years
Delhi, NCR
3 months ago
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Job Description

Monitor and maintain the computer networks

Maintain good and smooth communication with customers through different channels like web, email, and phone

Prioritizing and managing the workflow

Troubleshooting, diagnosing, and resolving the issue

Maintaining procedural documents and reports

Ability to learn and work on changing technologies

Respond to customer s calls, emails and act accordingly regarding issues

Establish and maintain good working relationship with customers and other professionals

Root-cause analysis and problem resolution

Supporting product deployments

Multitasking

Key Competencies

Work well in multiple shifts and under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary

Ability to multi-task, work independently with minimum supervision and demonstrate keen attention to details

You take pride in your work and have a passion for what you do

You are eager to work in a fast paced and exciting software development organization

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Yoctel Solutions
Location(s): Delhi, NCR

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Keyskills: Root cause analysis Web technologies Relationship Workflow Management Troubleshooting Technical support Supervision Monitoring Computer networking

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Yoctel Solutions

Yoctel provides innovative, user friendly, cost effective, efficient and scalable ICT solutions and is backed by a team that includes thinkers from knowledge society, designers, technologist and doers. It has come out with entire gamut of technologically leading solutions after a long deliberation a...

Technical Support @ Yoctel Solutions

Home > Non Voice