User Experience, Research & Insights
- Salesforce
- 3 - 6 years
- Hyderabad
- 1 year ago
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Job Description
- You are a self-driven, impact-oriented researcher. You distill complex problems into insights that inform design, development, and business decisions.
- You re passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users.
- You eagerly use new research methods to get at the heart of the issue, and you have experience with the tried and true ones.
- You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams.
- You seamlessly switch between research craft, collaboration, and operational excellence
Responsibilities:
- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
- Conduct generative and evaluative research using a mixture of research methods (surveys,un-moderated testing, interviews, moderated concept testing, etc).
- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
- Socialize insights with cross-functional stakeholders to influence their decision-making
- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
- Work on fast-paced projects, requiring attention to detail and working within constrained timelines.
Required Experience / Skills:
- Proven track record influencing user experience and/or product direction with actionable insights
- Hands-on experience conducting research in user experience or product design contexts
- Senior Researcher: 7+ years
- Staff Researcher: 3 to 6 years
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- Ability to plan, design, and execute foundational, generative, and evaluative research engagements
- Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
- Experience working in cross-functional teams (eg design, product management, engineering)
- Excellent teamwork and collaboration skills
- Excellent project management, communication, and presentation skills
- Ability to work with a globally dispersed team (including some management and stakeholders based in Israel and North America), and conduct some synchronous, remote research with North America-based participants
- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (eg, Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Preferred:
- Ideally seeking Bangalore or Hyderabad-based
- Previous research experience in enterprise SaaS and/or technology
- Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
- Comfort with basic statistical methods and concepts, and experience working with behavioral signals data
Job Classification
Industry: InternetFunctional Area / Department: Research & DevelopmentRole Category: Pharmaceutical & BiotechnologyRole: Research Associate / EngineerEmployement Type: Full timeContact Details:
Company: SalesforceLocation(s): Hyderabad+ View Contact
Keyskills: Product management Service management Operational excellence Business research Project management Product design Customer service Research Salesforce Service operations
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