Senior Engineer - Service Delivery @ Black Box

Job Summary:

As an Infrastructure L2/L3 Sr. Engineer, you will be responsible for providing advanced technical support for the organizations UC/CC infrastructure. This role involves troubleshooting complex issues, coordinating with other support tiers, and ensuring the smooth operation of critical systems

What You ll Do

• Work as a lead at office or client site to support technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes.


• Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.


• Build customer simulations in test labs to resolve/validate sophisticated problems compatibility issues.


• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals.


• Play the role of an individual contributor.

Role and specific responsibilities

• Works with customer along with internal external resources (e.g. BlackBox Cisco UC L3 team, Cisco TAC, service provider) on the support and optimization of Cisco services and solutions.


• Assists with task/project implementation for assigned customer engagements.


• Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans and Cisco UC system version upgrade etc.


• Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues.


• Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products solutions.


• Acts as an initial focal point for problem resolution for customer engagements.


• Closely work with team by assigning day to day duties and task , also assist them by working with issue to resolve it and sharing technical skill and knowledge.

Who You ll Work With

Depends on the business requirement you will be work from Office or On site support to client whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are

Expertise

• Experience in planning, implementing, fixing Cisco UC solutions for enterprise level customers.


• Good understanding of telephony dial plan, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, FXO, FXS, and POTS.


• 3 + years of in configuring solving Cisco UC applications such as CUCM, Unity Connection, IMP, and others.


• Knowledge and experience of deploying and(or) solving voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC/Jabber (softphones).


• Knowledge of Cisco Cloud Collaboration portfolio - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms will be added advantage.


• Cisco UC/CC certification will be added advantage.


• Knowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.


• Knowledge of Cisco Expressway solutions for MRA and B2B calls.


• Detailed understanding of TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, LDAP and others


• Knowledge of Teamwork QoS.


• Knowledge of Microsoft Active Directory and Exchange server