Job Description
Job Title - GN - SONG - C&S - Salesforce Pharma - Senior Manager
Management Level:06/Senior Manager
Location:Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills:Salesforce
Good to have skills:CRM Transformation
Job Summary:You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
Areas of Work:Salesforce Business Analyst/Functional Consultant - SFDC
Roles & Responsibilities: As part of these, you will drive the following
Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscapeUse prior experience with Salesforce lightning configuration:Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.Work with the client and implementation team:for conduct design sessions, require gathering and grooming, give regular working demo's to all stakeholders, solution design and implementation activitiesBe a member and/or lead the project delivery workstream across phasesExtensive Salesforce Implementation and Enhancements:Across life cycle with multiple geographies and work as a CRM solution consultantProvide best practices direction and implement approach based on Salesforce standardsDevelop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options.Develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.Einstein knowledge good to haveParticipate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.Professional & Technical Skills:Leverage expertise in designing key tools:Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and AutomationEnable Salesforce solution:Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)Apply key business Analysis skills:Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areasHands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to HaveExperience of working with business stakeholders across multiple geographic areas, with different priorities and requirementsAbility to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needsThorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the projectThorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory.Maximize deep skills to manage stakeholder expectations:Engage in resolving issues and risks for the success of the project and Salesforce Framework and integrationDeep dive with Salesforce certification:Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc.
Additional Information:Minimum 12 years' experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)Salesforce Certification is good to haveMust have worked on Proposals and contributed to business development workMust have managed large teams and support the growth of new offering and capabilityStrong oral and written communication skills, including presentation skillsHas an inquisitive nature with a strong desire to learnAt least delivered 3-5 CRM transformation program and MBA is preferredAt the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .
QualificationExperience:Minimum 12+ year(s) of experience is required
Educational Qualification:MBA/PGDM from a tier 1 or 2
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Bengaluru
Keyskills:
Salesforce Pharma
CPQ
Service Cloud
Salesforce Service cloud
Sales Cloud
CRM solution consultant
FSL
