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Hiring For It Helpdesk/ Fresher Or Rxp/ Upto 5 Lpa @ rivera manpower

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 Hiring For It Helpdesk/ Fresher Or Rxp/ Upto 5 Lpa

Job Description

Greeting!!


We are hiring for Store Helpdesk

Only graduate Freshers - 3.5 lpa

Experience UG/ Graduate - 5 lpa

UK Rotational Shift

5 days of working, 2 days off

Location: Whitefield


For further queries call or share your cv on whatsapp

HR Muskaan 8884496***

HR Akash 8884496***

HR Sam 9513900***


Role & responsibilities:

  • Troubleshooting and Problem Solving:
    • Diagnosing and resolving hardware, software, and network problems.
    • Identifying the root cause of issues and developing effective solutions.
    • Providing step-by-step instructions to users on how to resolve problems.
    • Escalating complex issues to appropriate internal teams when necessary.
  • System Installation and Configuration:
    • Installing and configuring hardware and software.
    • Ensuring compatibility between different systems and components.
    • Setting up user accounts and profiles.
  • User Support and Communication:
    • Responding to user inquiries via phone, email, chat, or other channels.
    • Providing timely and accurate information and feedback.
    • Educating users on how to use software and hardware.
    • Maintaining good communication and professional relationships with clients.
  • Documentation and Knowledge Management:
    • Documenting technical information, solutions, and procedures.
    • Maintaining knowledge bases and documentation resources.
    • Creating and maintaining procedural documentation for troubleshooting and usage.
  • System Maintenance and Monitoring:
    • Monitoring system performance and identifying potential problems.
    • Performing routine maintenance tasks, such as software updates and hardware checks.
    • Ensuring the smooth and efficient operation of IT systems.
  • Other Responsibilities:
    • Assisting with software installations and implementation plans.
    • Collaborating with other IT teams to resolve system issues.
    • Testing new technologies and evaluating their performance.
    • Staying up-to-date with the latest technologies and trends.

Preferred candidate profile

Graduate freshers with PDC

Good technical knowledge

Candidates should be aware of new technologies


Thanks and regards,

Rivera Manpower Services

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Freshers

Contact Details:

Company: Rivera Manpower
Location(s): Bengaluru

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Keyskills:   IT Support IT Service Desk LAN Troubleshooting IT Helpdesk L1 Support International Technical Support Windows Troubleshooting Communication Skills B2B Desktop Support Technical Support Technical Voice Process Network Troubleshooting

 Fraud Alert to job seekers!

₹ -5 Lacs P.A

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