Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Gn - Song - C&s - Salesforce Auto - Senior Manager @ Accenture

Home > Software Development

 Gn - Song - C&s - Salesforce Auto - Senior Manager

Job Description

Job Title - GN - SONG - C&S - Salesforce Auto - Senior ManagerManagement Level:06/Senior ManagerLocation:Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, ChennaiMust have skills: Salesforce
Good to have skills:CRM TransformationJob Summary: You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDCRoles & Responsibilities: As part of these, you will drive the following
  • Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)
  • Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape
  • Use prior experience with Salesforce lightning configuration:Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
  • Work with the client and implementation team:for conduct design sessions, require gathering and grooming, give regular working demo's to all stakeholders, solution design and implementation activities
  • Be a member and/or lead the project delivery workstream across phases
  • Extensive Salesforce Implementation and Enhancements:Across life cycle with multiple geographies and work as a CRM solution consultant
  • Provide best practices direction and implement approach based on Salesforce standards
  • Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options.
  • Develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
  • Einstein knowledge good to have
  • Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
  • Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

    • Professional & Technical Skills:

  • Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation
  • Enable Salesforce solution:Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)
  • Apply key business Analysis skills:Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas
  • Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have
  • Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
  • Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
  • Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project
  • Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory.
  • Maximize deep skills to manage stakeholder expectations:Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration
  • Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc.

    • Additional Information:
  • Minimum 12 years' experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
  • Salesforce Certification is good to have
  • Must have worked on Proposals and contributed to business development work
  • Must have managed large teams and support the growth of new offering and capability
  • Strong oral and written communication skills, including presentation skills
  • Has an inquisitive nature with a strong desire to learn
  • At least delivered 3-5 CRM transformation program and MBA is preferred


    • QualificationExperience:Minimum 12+ year(s) of experience is required

    Educational Qualification:    MBA/PGDM from a tier 1 or 2.

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Engineering Manager
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

    + View Contact

    Keyskills:   Salesforce Service Cloud Salesforce Sales Cloud Salesforce CPQ SFDC Microsoft Dynamics 365 Salesforce Field Service lightning CRM

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    c++/Linux -Embedded developer

    • GSR Business Services
    • 5 - 10 years
    • Bengaluru
    • 24 days ago
    ₹ 12-22 Lacs P.A.

    Intern - SDE 1 - Professional Services Team

    • Increff
    • No fixed duration
    • Bengaluru
    • 1 month ago
    ₹ Unpaid

    Senior Technical Delivery Engineer - Customer Success

    • Increff
    • 3 - 6 years
    • Bengaluru
    • 1 month ago
    ₹ Not Disclosed

    Senior Dot Net Developer

    • Computer Generated
    • 4 - 8 years
    • Hyderabad
    • 10 hours ago
    ₹ Not Disclosed

    Accenture

    Accenture in India

    IndigoJobs © 2025

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in