Customer Service Voice-Freshers/Exp - Kolkata @ 2coms

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Customer Service Voice-Freshers/Exp - Kolkata

2coms
0 - 5 years
Kolkata
3 months ago
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Job Description

SUMMARY

Job Title: Customer Support Representative

Location: Kolkata

Our client, a leading multinational corporation specializing in technology and business process outsourcing services, is seeking enthusiastic individuals to join their team as Customer Support Representatives. This is an excellent opportunity for both Undergraduate and Graduate Freshers to kickstart their career in a renowned top MNC company.

Responsibilities:

Handling incoming calls and responding to customer emails
Resolving customer complaints and issues
Assisting customers with product information and placing orders
Identifying and escalating issues to supervisors
Providing exceptional customer service and support

Requirements

Requirements:

Undergraduate or Graduate degree
Excellent communication skills in English
Ability to work in different time zones and flexible with shifts
Strong technical knowledge
Familiarity with customer service principles and practices

Shift: US Shift (evening & night shift)

Week Off: 2 days rotational week off. 5 Days working

Note: Experience in international Voice Process is a plus

Undergraduate or Graduate degree
Excellent communication skills in English
Ability to work in different time zones and flexible with shifts
Strong technical knowledge
Familiarity with customer service principles and practices

Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: 2coms
Location(s): Kolkata

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Keyskills: ar collection voice accounts receivable providing inbound customer service customer complaints accounting cash applications customer support international voice process outsourcing outbound calling english communication skills business process outsourcing

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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2coms

2COMS Consulting Pvt. Ltd.

Customer Service Voice-Freshers/Exp - Kolkata @ 2coms

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