Training Specialist I
- Diligent corporation
- 1 - 4 years
- Bengaluru
- 2 months ago
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Job Description
Position Overview - (EMEA Shift) 1:30 pm to 10 pm
As a Client Training Specialist your mission is to ensure that customers get the most value from Diligents platform by enabling them to efficiently utilize their purchased products in line with their business needs. Training is delivered mostly often online but there may be opportunities for in-person training as well as the opportunity to develop OnDemand materials.
This position will be engaged with all clients in the EMEA region, supporting the Implementation team with educating new clients as well as supporting the wider Customer Success organization with existing clients ongoing education.
If successful, you will work as part of the Global Training Team who currently have 15 team members worldwide with 4 training specialists based in Bengaluru office, but this is likely to grow in the next 12 months. The team has a real passion for interacting with and helping customers to ensure they have an excellent and memorable experience.
Key Responsibilities:
- Booking client training and managing larger training programs along with the other Training Specialists.
- Identify training needs prior to and during the training, via email and phone calls.
- Deliver training in 1 to 1, small and large group settings.
- Drive product adoption by delivering feature specific software training and working with colleagues on targeted training opportunities.
- Identify opportunities for potential lead generation during training.
- Collecting and managing feedback about training, the products and Diligents services.
- Continued technical support for clients post completion of the training.
- Occasional travel for professional development, customer user workshops or corporate meetings required.
- Other administrative processes such as logging training, reporting on outcomes and handling client requests and queries on Training.
Required Experience/Skills:
- 2 + years experience in a customer service role
- Preferably a background in training, education or teaching in the SAAS industry.
- Proficient in verbal and written English Language.
- Excellent interpersonal communication and presentation skills with a good level of energy and an ability to be assertive yet respectful.
- Resourceful, organized, and professional.
- Experience in presentation or demonstration to mixed audiences.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: Diligent corporationLocation(s): Bengaluru
Keyskills: training needs customer service presentation skills verbal communication interpersonal skills training teaching emea professional development english language feedback training programs software training writing english demonstration organizing communication skills
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