Walkin Drive-Freshers | Job Location - Hyderabad | Interview loc: Pune @ Wipro

Job Description

** LOOKING FOR FRESHER GRADS WHO ARE OPEN TO RELOCATE TO HYDERABAD ONLY **

** Walk-in drive for same on 15th-May-25 at Wipro hinjewadi Phase 2 campus **

Job Location: Gopanpally , Hyderabad

Interview Location : Plot No.31 MIDC, Hinjawadi Phase 2 Rd, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

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Requirement :

• Looking for Fresher Graduate with excellent communication skills.
• Should be open to relocate to Hyderabad & Work.
• Should be comfortable working in rotational shifts.
• Should be okay to work from office.

Responsibilities:

1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns

2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

3. Identify and escalate tickets requiring urgent attention and action

4. Log all contacts and document all the activities and results accurately and completely within the incident management tool

5. Deal with and resolve helpdesk requests

6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Thanks.

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