Job Description
We are looking for a Kentico support engineer with a strong eye for customer communication, task prioritization, and Kentico CMS experience. This individual will write well-crafted, high-quality and easy to maintain code and perform webmaster activities for the web portal developed using Kentico CMS, while working closely with our team to craft valuable solutions for our users.
The main function of the Kentico support engineer is to support and maintain the web portal, design, code, and create system specifications for small features, analyze, evaluate, test, debug, document, and implement break fixes. In this capacity, the Kentico support engineer applies usability principles and procedures as defined by development & support guidelines.
Develop, support and maintain Cross-browser/Cross-device solutions that work in multiple browsers (IE 11+, FireFox, Chrome, Safari) on both Mac & PC and mobile devices (Tablets & Smartphones).
* Component and Template building in Kentico
* Enhance interactivity /usability on Kentico web portal
* HTML, CSS, JavaScript, jQuery, JSON, SASS, Bootstrap, etc
* Component building in Kentico, a plus
* Lead and provide support for all incidents and comply to the SLAs defined
* Receive Incident tickets from designated ticketing system, log, regularly communicate with customer on the status, update corrective actions, and close out tickets based on defined procedures and policies
* Create applicable support tasks for all incidents for resource management and tracking purposes if applicable
* Coordinate with infrastructure vendor/ 3rd party as applicable
* Report the tasks on define intervals for review
Job Classification
Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Contract
Education
Under Graduation: B.Tech/B.E. in Computers, B.Sc in Computers
Post Graduation: MCA in Computers, MS/M.Sc(Science) in Computers
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: UnicornHead Online
Location(s): Bengaluru
Keyskills:
Kentico