Quality Assurance Engineer
- Linways Technologies
- 2 - 5 years
- Kochi
- 3 months ago
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Job Description
Linways is a growing technology company working on a mission to improve the way the world is learning with the help of technology.
We are looking for a qualified Technical Support Executive/Engineer to manage a team of representatives who will offer excellent customer service. To be successful as a technical support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Responsibilities
- Resolving customer complaints brought to your attention in time bound manner
- Gaining excellent product knowledge during the training phase to enhance customer support
- Planning the standardization of support delivery.
- Conducting quality assurance surveys with customers and providing feedback
- Maintaining a pleasant working environment for your team.
Skills Required
- A bachelors or masters degree in BCA, BBA, MBA, B.Com, M.Com, B.Sc, M.Sc, B.Tech, or M.Tech
- Excellent interpersonal, written and oral communication skills in English
- Basic computer skills
- Knowledge of mediation and conflict resolution techniques is preferable.
You can apply if you have:
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly and effectively to a diverse audience.
- Technical Skills: Proficient in using CRM software, ticketing systems, and other relevant support tools; basic understanding of web technologies and software troubleshooting.
- Problem-Solving: Strong analytical and problem-solving abilities, with a customer-first approach to issue resolution and the ability to think on your feet.
- Account Management: Experience in managing customer accounts, including updating, maintaining, and optimizing account information for better service delivery.
- Attention to Detail: High level of accuracy and detail-oriented in handling customer inquiries, managing accounts, and resolving issues.
- Team Player: Ability to collaborate effectively with cross-functional teams, including technical and product teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: Linways TechnologiesLocation(s): Kochi+ View Contact
Keyskills: Ticketing Manager Quality Assurance Conflict resolution Technical Support Executive Analytical Issue resolution Customer support Account management Customer service CRM
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Linways Technologies
Linways is a fully hosted cost effective and innovative learning management system which provides centralized and automated administration.
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