Quality Assurance Engineer
- Linways Technologies
- 2 - 5 years
- Kochi
- 5 months ago
- Email to a friend
- Report this job
Job Description
Linways is a growing technology company working on a mission to improve the way the world is learning with the help of technology.
We are looking for a qualified Technical Support Executive/Engineer to manage a team of representatives who will offer excellent customer service. To be successful as a technical support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Responsibilities
- Resolving customer complaints brought to your attention in time bound manner
- Gaining excellent product knowledge during the training phase to enhance customer support
- Planning the standardization of support delivery.
- Conducting quality assurance surveys with customers and providing feedback
- Maintaining a pleasant working environment for your team.
Skills Required
- A bachelors or masters degree in BCA, BBA, MBA, B.Com, M.Com, B.Sc, M.Sc, B.Tech, or M.Tech
- Excellent interpersonal, written and oral communication skills in English
- Basic computer skills
- Knowledge of mediation and conflict resolution techniques is preferable.
You can apply if you have:
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly and effectively to a diverse audience.
- Technical Skills: Proficient in using CRM software, ticketing systems, and other relevant support tools; basic understanding of web technologies and software troubleshooting.
- Problem-Solving: Strong analytical and problem-solving abilities, with a customer-first approach to issue resolution and the ability to think on your feet.
- Account Management: Experience in managing customer accounts, including updating, maintaining, and optimizing account information for better service delivery.
- Attention to Detail: High level of accuracy and detail-oriented in handling customer inquiries, managing accounts, and resolving issues.
- Team Player: Ability to collaborate effectively with cross-functional teams, including technical and product teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: Linways TechnologiesLocation(s): Kochi+ View Contact
Keyskills: Ticketing Manager Quality Assurance Conflict resolution Technical Support Executive Analytical Issue resolution Customer support Account management Customer service CRM
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Linways Technologies
Linways is a fully hosted cost effective and innovative learning management system which provides centralized and automated administration.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in