Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Production Support Engineer @ FCI CCM

Home > DBA / Data warehousing

 Production Support Engineer

Job Description


  • Job details
    • Job Information
  • Date Opened 31/03/2025
  • Province Uttar Pradesh
  • Job Type Full time
  • Industry IT Services
  • Shift Timing Rotational but only night
  • Work Experience 4-6 years
  • Weekly Off 5 Day working with rotational off
  • City Noida
  • Country India
  • Postal Code 201303
    • About The Role Broad Function:
    We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues. Roles and Responsibilities:
  • Issue Resolution and SLA Adherence:
  • Resolve complex issues with minimal downtime and adherence to SLAs.
  • Perform RCA for critical failures and provide comprehensive documentation.
  • Implement failover mechanisms for high availability during outages.
    • Automation and Predictive Analysis:
  • Automate recurring tasks using Python, Bash, or other scripting tools.
  • Configure proactive monitoring and alerts to minimize manual intervention.
  • Use predictive analysis to identify and preempt potential failures.
  • Technical Expertise:
  • Troubleshoot databases (SQL/NoSQL) and optimize query performance.
  • Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
  • Develop and maintain solutions using Java and Spring Boot.
    • Collaboration and Documentation:
  • Conduct biweekly review meetings with stakeholders.
  • Escalate critical issues to Level 2 with detailed analysis and logs.
  • Maintain clear documentation of workflows, application flows, and resolution playbooks.
  • Foster a collaborative team environment by sharing learnings and solutions.
  • Monitoring and Alerting:
  • Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
  • Set up proactive alert systems to address potential system issues.
  • Audit monitoring configurations to align with evolving system requirements.
  • New Feature Development and Maintenance:
  • Collaborate with product teams to deploy new features effectively.
  • RequirementsDesired Candidate profile:
  • Bachelors degree in computer science or related field.
  • 3+ years of experience in production support or related roles.
  • Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
  • Proficiency in scripting languages like Python and Bash.
  • Familiarity with cloud services, microservices architecture, and DevOps tools.
  • Strong analytical and problem-solving skills with RCA and log analysis experience.
  • BenefitsThe company offers a range of employee benefits including:
  • Cashless medical insurance for employees, spouses, and children
  • Accidental insurance coverage
  • Life insurance coverage
  • Retirement benefits including Provident Fund (PF) and Gratuity
  • ESI*
  • Complementary meal coupons
  • Company-paid transportation
  • Sodexo benefits for income tax savings
  • Paternity & Maternity Leave Benefit
  • National Pension Saving

  • check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#0920E3;border-color:#0920E3;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

    • Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Software & QA
    Role Category: DBA / Data warehousing
    Role: Database Administrator
    Employement Type: Full time

    Contact Details:

    Company: FCI CCM
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   sql java kafka mongodb scripting languages python cloud services engineering support production documentation eks microservices nosql docker spring spring boot production support rca technical support devops linux troubleshooting bash aws

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    Support Engineer III

    • Amazon
    • 2 - 6 years
    • Hyderabad
    • 1 day ago
    ₹ Not Disclosed

    Azure Databricks Data Engineer/Developer_P

    • Infosys
    • 2 - 7 years
    • Hyderabad
    • 2 days ago
    ₹ Not Disclosed

    Dot Net Support Analyst .Net Support Analyst

    • Zensar
    • 3 - 9 years
    • Kolkata
    • 2 days ago
    ₹ Not Disclosed

    Specialist Software Engineer Oracle/PLSQL

    • Societe Generale
    • 4 - 7 years
    • Bengaluru
    • 3 days ago
    ₹ Not Disclosed

    FCI CCM

    FCI is an end to end Customer Communications Management (CCM) services company. FCI' history of superior service quality, continuous innovations, proven track record, and extensive industry knowledge helps our clients improve the effectiveness of their customer communications. FCI is the pioneer in ...

    IndigoJobs © 2025

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in