Customer Support Executive (Voice) @ Cordelia Cruises

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Customer Support Executive (Voice)

Cordelia Cruises
3 - 6 years
Mumbai
4 months ago
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Job Description

Job Description:

Skillfully addressing guest queries, requests, and complaints via telephone.
Proficiently handling guest inquiries and concerns through email correspondence.
Expertly managing escalations to achieve swift and satisfactory resolutions.
Engaging with guests face-to-face to deliver personalized service.
Demonstrating exceptional multitasking abilities to handle various tasks simultaneously.

Required Skills:

Profound knowledge of our products and services, enabling you to provide accurate information and solutions to our guests.
Outstanding communication skills with an emphasis on voice modulation to ensure clear and pleasant interactions.
Impeccable grooming, projecting professionalism and enhancing the overall guest experience.
Confidence in addressing guest concerns and delivering solutions with finesse.
Proficiency in using Microsoft Excel for data management and reporting.
Flexibility to work in shifts and during weekends, ensuring our guests receive support around the clock.

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Cordelia Cruises
Location(s): Mumbai

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Keyskills: Customer Support Customer Relationship CSE Solving Queries Customer Care Customer Satisfaction Customer Complaints Customer Retention Customer Queries

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₹ 4-6 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Support Executive (Voice) @ Cordelia Cruises

Home > Customer Success, Service & Operations - Other