Contact Centre Head (Travel Sales)
- Cordelia Cruises
- 12 - 16 years
- Noida, Gurugram
- 1 month ago
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Job Description
Job Summary:
We are seeking a highly skilled and experienced Senior Manager - Sales (B2C) to lead our sales team. The ideal candidate will be responsible for managing a entire sales, demonstrating strong leadership skills, possessing analytical capabilities, and having a deep understanding of sales strategies. Experience in BPO/Call Center/Inside Sales would be advantageous. The Senior Manager will oversee the sales team, drive revenue growth, and ensure the achievement of sales targets.
Key Responsibilities:
- Should have managed a business worth minimum 30 crores per month, ensuring consistent growth and achievement of targets.
- Lead and motivate the sales team to achieve and exceed sales goals.
- Utilize analytics to identify sales trends, opportunities, and areas for improvement.
- Develop and implement strategic sales plans to expand the customer base and increase revenue.
- Provide leadership and guidance to the sales team, fostering a culture of high performance and accountability.
- Collaborate with cross-functional teams to optimize sales processes and enhance customer experience.
- Monitor and analyse sales data, including Profit and Loss statements, to make informed business decisions.
- Stay updated on industry trends, market dynamics, and competitor activities to maintain a competitive edge.
- Conduct regular performance evaluations, provide feedback, and support the professional development of team members.
- Maintain strong relationships with key clients and stakeholders, addressing their needs and concerns effectively.
Qualifications:
- Post Graduate degree in Business Administration or Marketing.
- Proven experience in sales management, with a track record of managing a business worth minimum 30 crores per month.
- Strong analytical skills, with the ability to interpret data and draw actionable insights.
- Experience in BPO/Call Center/Inside Sales is a plus.
- Proficiency in understanding Profit and Loss statements and financial metrics.
- Excellent leadership abilities, with a focus on driving results and fostering a collaborative team environment.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic work environment.
- Detail-oriented with excellent organizational and time management skills.
- Strong business acumen and strategic thinking capabilities.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Sales Head (B2C)Employement Type: Full timeContact Details:
Company: Cordelia CruisesLocation(s): Noida, Gurugram
Keyskills: Business Analytics Contact Center Management CRM Sales Profit And Loss Account Sales Development Business Strategy Performance Metrics Contact Center Operations Sales Strategy Sales Management Sales Analytics Business Growth Growth Strategy
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