Product Success Executive @ Softlink Global

Home > Product Management - Technology

Product Success Executive

Softlink Global
2 - 5 years
Mumbai
4 months ago
Email to a friend
Report this job

Job Description

Company Overview:

Softlink Global, a leading IT software company, specializes in digitalizing logistics and freight forwarding. Our cutting-edge solutions streamline complex supply chain operations, enhance efficiency, and drive profitability for our global clients.

Position Overview:

We are looking for a dedicated, product and customer-centric Product Success Executive who will play a pivotal role in pre-sales, implementation, and ensuring the smooth deployment of our products. This role is responsible for guiding prospects and clients through the product implementation journey by understanding their business needs and aligning our product s capabilities to drive business success.

Job Description:

1. Pre-Sales :

o Assist the sales team in the pre-sales phase to understand customer pain points, business processes, and solution requirements.

o Prepare and deliver tailored product demonstrations.

o Assist sales to build client-specific pitches using product insights, case studies, success stories.

o Collaborate with the sales team to ensure alignment on client expectations, solution delivery.

2. Implementation :

o Lead requirement gathering sessions with the client and their key stakeholders.

o Analyze customer s existing systems, processes, and business gaps.

o Define product configurations and customizations as needed.

o Develop training materials and conduct user training sessions.

o Coordinate pre-go-live activities, including testing and user acceptance.

o Ensure successful go-live by overseeing data migration, system configuration, user support.

3. Post-Go-Live :

o Ensure smooth post-go-live support and handover to the Customer Success team.

o Monitor product performance during the initial go-live period.

o Work closely with the customer and Customer Success team to address any initial concerns and make system refinements.

4. Continuous Engagement :

o Provide feedback, suggestions to the product team based on client interactions and insights.

o Identify up-sell and cross-sell opportunities during and post the implementation phase.

Skills and Qualifications :

Proven experience in product implementation, preferably in an IT product company.
Strong understanding of logistics/freight forwarding business processes, requirement gathering, and solution design.
Ability to collaborate with cross-functional teams and manage client expectations.
Excellent communication, presentation, and problem-solving skills.
Experience and knowledge in the logistics, manufacturing, or related industries is a plus.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Product Analyst
Employement Type: Full time

Contact Details:

Company: Softlink Global
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Solution design Data migration Sales Senior Executive Supply chain operations Presales Product implementation User support Freight forwarding Logistics

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Product Manager Staff

Hewlett Packard

6 - 9 years

Bengaluru

9 hours ago

₹ Not Disclosed

Product Manager Staff

Hewlett Packard

6 - 9 years

Bengaluru

12 hours ago

₹ Not Disclosed

Product Management - Senior Product Manager - Recharges & Utilities

Paytm

7 - 12 years

Noida, Gurugram

14 hours ago

₹ Not Disclosed

Product Manager Staff

Hewlett Packard

6 - 9 years

Bengaluru

18 hours ago

₹ Not Disclosed

Softlink Global

Softlink Global is a leading software provider for Freight Forwarding, Logistics and Supply Chain industry. Our comprehensive product portfolio includes superior technology solutions for strategic and operational aspects of logistics business. Our Spirit of innovation and passion helps logistics ind...

Product Success Executive @ Softlink Global

Home > Product Management - Technology