Production Support Engineer
- FCI CCM
- 2 - 5 years
- Kolkata
- 9 months ago
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Job Description
- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring, application stability.
- Should be open to learn FCIinhouse Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
- Documentation of application flows, monitoring techniques and resolution playbooks.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: EngineeringRole: Application EngineerEmployement Type: Full timeContact Details:
Company: FCI CCMLocation(s): Kolkata
Keyskills: Unix Computer science Data analysis Production support Analytical MySQL Medical insurance Troubleshooting Operations Technical support
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