Software Support @ Arth Infosoft

Job Description

Arth Infosoft Pvt. Ltd. is looking for Software Support As a Software Support Executive, you will be responsible for providing technical assistance and support to customers using the organization's software products. You will troubleshoot issues, offer solutions, and ensure a positive customer experience. This role requires a combination of technical expertise, excellent communication skills, and a customer-focused mindset.Responsibilities:Customer Support:Respond to customer inquiries and issues related to software products.
Provide prompt and accurate solutions to technical problems.
Guide customers through troubleshooting processes and procedures.
Issue Resolution:Diagnose and resolve software-related problems.
Collaborate with development and QA teams to escalate and resolve complex issues.
Document and track customer issues and resolutions.
Product Knowledge:Stay informed about the organization's software products and updates.
Continuously develop a deep understanding of software functionality and features.
Provide product training to customers when necessary.
Communication:Communicate technical information in a clear and understandable manner to both technical and non-technical users.
Update customers on the status of their inquiries and resolutions.
Collaborate with cross-functional teams to ensure seamless communication.
Customer Satisfaction:Strive to exceed customer expectations in terms of service and support.
Gather feedback from customers to identify areas for improvement.
Work towards enhancing the overall customer experience.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: Arth Infosoft
Location(s): Ahmedabad

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - 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