Service Assurance Consultant (Dynatrace/ New Relic/ AppDynamics)
- Fusion Global Business
- 6 - 11 years
- Indore
- 1 month ago
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Job Description
Job Purpose:
As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.
Main Duties & Responsibilities:
-Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations).
-Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.
-Integrate APM tools with existing systems and applications.
-Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.
-Create and maintain service models to effectively represent IT services and their dependencies.
-Plan, execute, and manage upgrades and migrations of existing monitoring solutions.
-Monitor and troubleshoot IT infrastructure performance issues.
-Proactively identify and resolve potential service disruptions to ensure service availability and performance.
-Analyse and interpret monitoring data to identify trends and root causes of issues.
-Generate reports and dashboards to visualise IT service health and performance metrics.
-Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies.
-Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.
Experience:
-
5-7 years of experience in Service Assurance, IT Operations, or a related field.
Knowledge:
-Proven experience with TSOM, BHOM, or other enterprise monitoring solutions.
-Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).
-Experience with scripting languages (e.g., Python, PowerShell) and APIs.
Skills:
-Excellent problem-solving skills and the ability to work in a fast-paced environment.
-Strong communication skills and the ability to work collaboratively with cross-functional teams.
-Ability to work independently and as part of a team.
Qualifications:
-Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.Role & responsibilities
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: Fusion Global BusinessLocation(s): Indore
Keyskills: Apm Tools New Relic TSOM Dynatrace BHOM AIOps Appdynamics
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