Senior Lead Business Analyst
- Majesco
- 10 - 16 years
- Kolkata
- 1 month ago
- Email to a friend
- Report this job
Job Description
Job Roles & Responsibilities:
- Responsible for providing day-to-day guidance and hands-on technical support to customers by troubleshooting technical issues, providing guidance on system usage, and responding to user inquiries. This may involve providing training to end users, troubleshooting technical issues on insurance domain, performing L1/L2 triage on ServiceNow, and escalating issues to Product and Implementation teams as needed.
- Sense of urgency to handle incidents and problem management with the ability to thrive in a rapid and fast-paced environment.
- Collaborate and work closely with various stakeholders (Dev, QA team, Partners) to ensure that business requirements are converted to actual solutions.
- Deliver a superior customer experience by effectively understanding the incidents logged by the customer, complete root cause analysis, providing the business impact, and delivering the Production Support releases to resolve defects and process change requests to the customer.
- Create documentation for technical solutions and processes, including technical specifications, requirements, and user guides. This documentation will be used by technical teams, other business analysts, and end users.
- Understand customer requirements and map them to Majesco Product features; also liaise with Product teams to provide feedback to develop the product roadmap.
- Liaise with cross-functional groups internally for dependencies (ex: Product and Delivery) to ensure customer issues are addressed.
- Comfortable working remotely and able to work across time zones and with remote teams.
- Engage in client discussions and capture requirements / specs based on interaction with the client s business users.
- Identify the new product features which must be added or required for business users and give understanding & demonstration to the team.
- Provide requirement clarification for Production incidents to the Development team and support functional queries to the QA team
- Ability to learn, understand and make use of Majesco PRASE Scripting language used for L&A product configurations and features.
- Provide Support for the Business Rules Engine Configuration, Product Workflow, and data extraction requests.
- Provide and/or coordinate training for the new hires.
All About You/Qualifications:
- Bachelors degree in computer science, Information Technology, or related field.
- Extensive and demonstrable experience at least 10+ years in the North American L&A industry.
- Excellent business and domain knowledge of the North American Life & Annuity Insurance industry, especially in Policy Administration System (PAS) / Billing / Claims implementations is a must.
- Experience working with Oracle SQL and PL/SQL databases and writing queries to help with data extraction.
- Knowledge and working experience of agile methodology is mandatory.
- Experience in drool/any business rule engine tools is required.
- Knowledge of Core JAVA and J2EE concepts.
- Knowledge of Web services.
- Should preferably have development background.
- Experience and ability to collaborate with multiple teams.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Highly organized and able to balance multiple priorities in a fast-paced environment.
- Ability to work independently, remotely, and as part of a team.
- Knowledge of project management tools is a plus.
Job Classification
Industry: Software ProductFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: MajescoLocation(s): Kolkata+ View Contact
Keyskills: Core Java Production support Project management Billing PLSQL Workflow J2Ee Troubleshooting Information technology Technical support
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in