Team Lead
- SIS Software
- 5 - 10 years
- Noida, Gurugram
- 4 months ago
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Job Description
- Track and communicate key metric measures
- Meet tight deadlines
- Manage the team of billers for assigned client(s) to successfully achieve financial and productivity goals
- Oversee the daily operations of the billing team and has overall responsibility for successful transmission of claims to all payors in compliance with payor guidelines for specific clients
- Provide daily management and support to team to ensure they are working effectively and correctly completing assigned tasks
- Regularly conduct audits of team members and provide individual feedback monthly (minimum); identify needs for and provide training to address any competency and quality gaps in performance
- Provide oversight and ownership for client and team and develop plan for maintaining proper coverage on all accounts
- Troubleshoot problematic accounts, identify trends, and root causes, and lead internal and interdepartmental initiatives to resolve issues
- Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments
- Must pass an assessment to display knowledge of skills and abilities
- Other responsibilities as assigned
Expectations:
Complete understanding of the revenue cycle is anticipated. More administrative duties are given. Client audits to be performed on a regular basis. Onboards new teammates. Works with QA Analyst in identifying, implementing, and auditing new processes across all respective clients Ensures consistency of execution across all appropriate clients. Must do direct client work for at least one part of revenue cycle. Must be knowledgeable in at least 2-3 clients. Holds regular meetings with team members.
- Oversee and standardize billing Rules for all centers
- Oversee projects/random auditing (ie, self-pay reports: choose 4 cases and see if the person has done it correctly)
- Standardizing folders on SharePoint
Required Knowledge, Skills, Abilities & Education:
- Minimum 5 years of experience in Medical Billing
- Possess good working knowledge of the US Healthcare processes
- Ability to work under pressure while successfully meeting deadlines
- Strong verbal and written skills
- Great attention to detail
- Good communication skills
- A positive, open, and friendly attitude to colleagues and clients
- Excellent organization, time management, and prioritization skills required
- Research capabilities when confronted with an issue
Key Competencies:
- Leadership
- Initiative
- Attention to Detail
- Communication
- Dependability
- Organization
- Technological Knowledge
- Time & Attendance/ Dependability
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: SIS SoftwareLocation(s): Noida, Gurugram
Keyskills: Administration Team management Claims Medical billing QA Analyst Time management Medical coding Customer service US healthcare Auditing
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