L1 IT Support
- Tbot Techno Systems
- 2 - 5 years
- Bengaluru
- 1 year ago
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Job Description
- Installation, configuration & troubleshooting of Desktop All OEMS , L aptops All OEMS, Printers/Network Printers & other peripherals of the computer as per our business requirements.
- Network Switches, IP Phones, Aps, Firewalls, Server, Video Conference system & CCTV other network devices as per our business requirements.
- Installation, configuration & troubleshooting of Application software, system software & utility software.
- Knowledge & understanding of Active Directory server, he can provide L1 support to configure services of the server at end points with the help of L3 Engineer. Need to maintain IT inventory/Assets & Documentation.
Requirements:
- Resource should be full time resident engineer at our site from Monday to Saturday.
- Support For Our Desktop, Laptop, Servers, Printers, Networking devices, or any other IT related work.
- FMS person will be posted at Bangalore location of client s company, but he will also have to visit other sites of our company in South Zone.
- Client have right to withdraw the Contract any time in case of service/other Issues. The AMC contract can be terminated by AWIPL to giving two-month notice.
- Candidate should be full time resident engineer at our site 6 days/week & will be present even after office hours for critical problem arise in servers, Laptop, Desktops, Printers & networks related Problem.
- Your FMS engineer must be maintaining & fixing IT related issues of the tickets on daily basis.
- Relocation or shifting of equipment will be covered under this agreement of this Services.
- Cleaning of each Desktop/Desktop must be done Quarterly Once.
- Client will not bear the food, lodging & transportation of FMS person.
- Response Time - Same Day, Resolution Time - Non part escalations - Same Day / Max by Next Day Except Saturday, Sunday with part Calls - 8 Business days.
- Require presence in daily/weekly meetings for the updates/Reporting.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Data Centre Ops and Server ManagementEmployement Type: Full timeContact Details:
Company: Tbot Techno SystemsLocation(s): Bengaluru+ View Contact
Keyskills: Payroll Networking IT support Active directory System software Troubleshooting Application software CCTV Video conference Inventory
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