End User Support Technician - Intermediate
- Equifax
- 2 - 4 years
- Pune
- 1 month ago
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Job Description
EUC support Engineer supporting Pune location 5 days in a week on site
Essential functions of the EUC Engineer.
- Assist with all end user computing security activities
- Troubleshooting End User issues and supporting customers across all India sites.
- Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required.
- Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony
- Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT
- Responsible for new starters and leavers (hardware and software)
- Replacements and upgrades of users equipment (Mobile Laptop)
- Printer management including software installs and hardware troubleshooting
- User account management, including active directory and group membership
- Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs.
- Mentoring junior and intermediate staff
- Apple Macbook support
- Ordering IT equipment from 3rd party vendors
- Responsible for keeping Asset management up to date and accurate.
- Creating documentation for End users and other members of the team for all processes that we manage.
- Liaise with external/3rd party providers for services and products
- Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security
- Building of laptops with SCCM build system and Jamf
- Support meetings, office townhall and other events.
What you ll do
- Contribute with Technical Support to walk up customers at a TechBar.
- Level 2 support of conference room technology (Audio/Visual kits).
- Deliver new equipment (laptops accessories) within agreed service levels.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)
What experience you need
- 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents
- Associates degree in a relevant field or equivalent experience
- Experience analyzing, troubleshooting , and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software.
- Demonstrates the potential to mentor junior team members
- Cloud Certification Strongly Preferred
What could set you apart
- Self-starter that identifies/responds to priority shifts with minimal supervision
- 1-2 years experience with performing a role within an IT environment
- 1-2 years experience with Active Directory
- 1-2 years of experience with administering Windows Server Environments
- 1-2 years of experience with desktop support for end users (Windows 10/11)
- 1-2 years exposure to G Suite
- 1-2 years of mobility device and MDM experience
- 1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus
- 1-3 years experience of multiple varied technology in a support related role
- 1-4 years customer facing experience in a support related capacity
- Evidence of desktop and net
- Working support roles
- Lead delivery of new technology projects by acting as a pilot and delivering support
- models that ensure that technology tools meet business needs.
- Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UKI sites may be required
- Experience in using SCCM remote support tools
- Experience in working on ticketing tools like ServiceNow
- Hands on experience with hardware part replacements
- Should be having a basic knowledge in networking tools
Primary Location:
IND-Pune-Equifax Analytics-PEC Function:
Function - Tech Engineering and Service Ops Schedule:
Full time Job Classification
Industry: Financial ServicesFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Equifax CreditLocation(s): Pune+ View Contact
Keyskills: Networking Back office Active directory LAN Healthcare Account management Windows Troubleshooting Technical support Analytics
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