Community Lead, Global Compliance
- TraceLink Inc.
- 5 - 8 years
- Pune
- 3 months ago
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Job Description
- Monitor and analyse government regulations worldwide in track-and-trace, serialization and related initiatives related within the life sciences domain, especially pharmaceuticals.
- Develop the Global Compliance Customer Journey that defines a customer s relationship from initial implementation to adoption, value realization, growth, and expansion.
- Establish executive-level relationships with strategic customers and become a trusted advisor to them.
- Establish and lead all Global Compliance Customer/End-user Community group(s), including meeting planning, execution, and follow-up to promote customer engagement, best-practice sharing, and solution insights.
- Work with TraceLink s Commercial and Product Leadership teams to create programs for key compliance markets that quantify the value TraceLink s compliance solutions provide (e.g., Current focus on US market for DSCSA).
- Partner with Marketing to recruit and develop customer case studies and testimonials related to TraceLink s value to the customer.
- Develop and deploy an executive business review program across TraceLink s portfolio of compliance customers.
- Continuously monitor customer satisfaction, retention, and renewals and develop programs to mitigate risks and concerns.
Qualifications
- 5 - 8 years experience in a customer-facing role that routinely interacts with senior executives in Regulatory Compliance or Supply Chain functions in life sciences companies
- Experience working in a life sciences-related SaaS company, life sciences strategic consulting, or life sciences operations.
- Experience in communicating with government regulators and agencies working on their behalf to request information and/or clarifications on guidelines
- Experience in interpreting complex regulatory requirements and establishing mutual understanding in a customer community setting
- Strong relationship builder that can immediately establish credibility with senior executives in healthcare.
- Structured and analytical approach to identifying, diagnosing, and resolving challenges and opportunities.
- Excellent communication skills, including written and verbal, and the ability to communicate with an executive audience.
- Community moderation skills a big plus to drive discussion amongst several dozen members in a real-time setting.
- Bachelor s Degree in Computer Science, Life Sciences, or other relevant fields of study required.
Job Classification
Industry: InternetFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: TraceLink Inc.Location(s): Pune+ View Contact
Keyskills: Supply chain Computer science Strategy consulting Senior Executive Analytical Relationship Healthcare Life sciences Customer engagement global compliance
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