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Customer Experience Associate I - US Tech Non-Voice @ Conduent

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 Customer Experience Associate I - US Tech Non-Voice

Job Description

 Job Track Description 
  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

    •  General Profile  
  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Works with a limited degree of supervision.

    •  Functional Knowledge  
  • Has developed skillset in a range of processes, procedures, and systems.

    •  Business Expertise  
  • Helps teams to integrate and work together to support the achievement of company goals.

    •  Impact  
  • Impacts a team, by example, through the quality service and information provided.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.

    •  Leadership  
  • May provide informal guidance to junior team members.

    •  Problem Solving  
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for clients and end-users.

    •  Interpersonal Skills  
  • Clearly and effectively exchanges information and ideas.

    •  Responsibility Statements  
  • Creates a quality checklist to determine potential defects.
  • Reviews transactions and selects samples for auditing.
  • Performs risk assessments related to performance monitoring and financial operations.
  • Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
  • Validates audit findings with operations personnel to concur with root cause analysis (RCA).
  • Performs other duties as assigned.
  • Complies with all policies and standards.
    • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment to******A@co*****t.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

    Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success
    Role: Customer Success Associate
    Employement Type: Full time

    Contact Details:

    Company: Conduent
    Location(s): Bengaluru

    + View Contact

    Keyskills:   service quality customer service root cause analysis sales customer experience team management customer management customer care business development customer retention customer support after sales service complaint management customer handling crm

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