Incident Specialist @ Trimble

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Incident Specialist

Trimble
3 - 6 years
Hyderabad
3 months ago
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Job Description

Job purpose:

The Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products.

Responsibilities:

Assist in resolving platform incidents by analyzing technical systems
Monitor and respond to platform performance issues
Help maintain and update system documentation
Serve as a point of contact for customers during incident management process
Support the enhancement of internal support processes for better efficiency
Identify and suggest improvements to enhance service quality and customer satisfaction
Collaborate with team members on customer experience improvement projects

Qualifications:

1+ years of experience providing customer technical support
Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP)
Foundational technical skills (SQL, XML, XSL, JSON, CSV)
Basic programming skills (Java, JavaScript)
Excellent English language skills (C1 level on the CEFR Scale)
Fluency in the native language of the country of employment
Strong self-motivation and commitment to continuous learning
Excellent communication skills with both internal and external customers
Problem-solving and analytical approach with the ability to interpret technical solutions

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Trimble
Location(s): Hyderabad

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Keyskills: FTP XML Analytical Javascript Incident management HTTP JSON Service quality Technical support SQL

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-bui...

Incident Specialist @ Trimble

Home > DBA / Data warehousing