The multinational Global Customer Care Team is the first point of contact for Criteo Customers; our goal is to provide excellent customer support to all incoming client requests using email or live chat. We excel at collaboration, communication, and teamwork, as they are key to solving our client s requests. We have an interest in learning and solving technical issues to help clients r un a desired advertising campaign while enabling Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions. This role is based at Gurgaon, India and Shift timings are from 12:30P.M IST to 9:30P.M IST
Assist the customer care team in managing customer inquiries via email, and chat.
Understand the Criteo Policy tool and then p rovide accurate and timely information to customers regarding products, services, and policies.
Resolve customer issues and complaints with empathy and professionalism.
Document and track customer interactions - CRM/Salesforce.
Collaborate with other departments to ensure customer needs are met .
Participate in training sessions to improve product knowledge and customer service skills.
Support the team in various administrative tasks as needed.
Who You Are:
P ursuing /completed a degree in Business, Communications, or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work well in a team environment.
Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)
Positive attitude and a willingness to learn.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we d love to see your application!
, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
