Manager-Ops Excellence
- American Express
- 6 - 10 years
- Kolkata
- 1 month ago
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Job Description
- Lead a team to responsible for monitoring compliance with brand protection related policies to uphold brand integrity
- Manage escalations and coordinate investigations into potential brand risk or policy violation
- Stay informed about evolving regulatory, reputational, and market trends that could impact brand protection strategies
- Understanding Network Participant relationships and collaborate with Partner Managers, Regulatory Compliance, GMNS Policy & Data Standard teams to drive Network policy compliance by Issuers & Acquirers (GMS & GNS).
- Analyzing data on Network Participant performance, and identifying trends, gaps and opportunities areas and taking them to logical conclusions.
- Supporting process improvements to enhance programs and improving policy adherence processes in coordination with other key stakeholders.
- Providing support on compliance related governance activities like Partner Non -compliances fees assessment, Risk Assessment and Mitigation
- Act as a subject matter expert on policy adherence programs and be the process point of contact at team discussions and regional meetings.
- Graduate/Postgraduate in Business Management, Operations, Fraud/ Compliance/ Risk Management with 6+ years of post-qualification experience.
- Policy Compliance Operations, Brand Protection, Audit Management, Risk and Project Management experience preferred.
- Proven team leadership experience with a track record of developing talent and driving results
- Understand the American Express Network (GNS) Policy and/or Merchant Policies and business model including the processes and terminologies.
- Strong stakeholder management and communication skills to influence across levels
- Ability to demonstrate personal excellence and drive results; have growth mindset.
- Demonstrate the eagerness to learn and have problem solving skills along with the eye towards improving current processes.
- Analytical thinking and comfort working with data tools and reporting metrics
- Knowledge of Network payments is preferred.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Risk Management & ComplianceRole Category: Risk Management & Compliance - OtherRole: Risk Management & Compliance - OtherEmployement Type: Full timeContact Details:
Company: American ExpressLocation(s): Kolkata
Keyskills: Career development Finance Project management Analytical Risk assessment Risk management Stakeholder management Operations Monitoring Auditing
American Express
American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of val...
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