Job Description
Overview:
A Manager is responsible for overseeing the daily operations of a specific department or team, guiding and supporting employees to achieve organizational goals. They play a key role in implementing strategies, managing resources, and ensuring their team's performance aligns with the company's objectives.Responsibilities:
Lead, mentor, and supervise a team of employees, providing guidance, support, and performance feedback.
Delegate tasks and responsibilities effectively to team members.
Plan, organize, and
Monitor daily operations and workflows within the department.
Ensure that team members adhere to company policies, procedures, and standards.
Manage departmental resources, including budget allocation and utilization.
Monitor and evaluate team and individual performance, identifying areas for improvement and providing coaching or training.
Resolve conflicts and address employee issues in a timely and constructive manner.
Communicate effectively with the team, upper management, and other departments.
Contribute to the development and implementation of departmental goals and strategies.
Prepare regular reports on team performance and operational status for senior management.
Identify and implement process improvements to enhance efficiency and productivity.
Participate in the hiring and onboarding of new team members.
Job Classification
Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time
Contact Details:
Company: Cadchem
Location(s): Mohali, Chandigarh
Keyskills:
Operations Management
Workflow Management
Daily Operations Monitoring
Performance Management
process improvement
Resource Management