Senior Project Manager, eDiscovery Client Services
- Legal Consultant
- 8 - 13 years
- Mumbai
- 2 months ago
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Job Description
Position Summary
Manage a team of 5-6 Client Services Associates, Sr Associates and Project Managers involved in Client communication for Intake, processing, Hosting, Review Support within Nuix, Relativity platforms.
Primary responsibilities
- Manage a team of 5-10 members, handling wide range of e-discovery projects/Matters, including large and complex multi-jurisdictional matters, working closely with North America and other regions.
- Intuitive understanding of text and metadata extraction processes and Implementation of culling requirements such as deduplication, date restrictions, and search filtering, Exporting processed data in specified formats.
- Engage with Clients and Law Firms for questions, clarification and escalations related to their eDiscovery Matters.
- Daily/Weekly Resource and work planning, publishing rosters by closely working with Leads and Seniors in the team as per availability.
- Connect with the Leads, Managers in North America and other offices, to get an understanding on priority projects and any actionable or upcoming changes within the processes.
- Work with the APAC leadership team in aligning the team with the Global standards, processes and procedures.
- Conduct in 1-1s with team members, and provide timely feedback on performance and understand any concerns/issues raised by team members. Involved in Annual Review and Performance Rating activities.
- Assess strengths and weaknesses of individuals in the team and assist Leads for development of Individuals, including direct reports.
- Identify and build periodic KPIs to build better efficiency in the team. Publish periodic reports to Senior Managers & Directors, that will help in keeping a check on the health of team based on Utilization, productivity and Individual Contribution
- Encourage Cross skilling, Cross training to ensure individuals gradually have opportunities to take up different roles within the team and contribute to processes for better Client satisfaction factors.
- Drive team meetings with different teams within APAC to stay updated on product developments and Technology, infrastructural changes.
- Extensively audit Billable and non-billable entries at the end of the week and month and send Billing reports.
Experience
- 8+ years of experience in eDiscovery Client services/Project Management or litigation/practice support department within a law firm.
- Managed a team of eDiscovery Client Services/Project Managers
- Confidently able to respond to Client queries, with a thorough understanding of internal processes and hands on experience of Relativity, Nuix and other eDiscovery platforms.
- Drive stand up meetings and encourage participation from all levels within the team.
- Conduct Interviewing processes for new hiring and provide overall feedback of candidates, based on available roles and fitment within the Organization.
- Assess and guide colleagues to be able to communicate effectively and develop best practices for Client interactions and communication.
- Knowledge of ISMS and basics of Six Sigma is a plus, but not mandatory.
- Excellent written and verbal communication skills. Ability to work with Senior Managers and Directors in structuring and restructuring the team as per business needs.
- Engage across a range of backgrounds and levels of seniority with the ability to Escalate matters that might be impacting Business or Individuals.
- Work flexible hours or rotational shifts to help support the demands of our eDiscovery business.
- Travel domestically or Internationally for Business purposes as required.
Preferred Skills
- Extensive experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool)is a plus.
- Advanced understanding of Billable, Non-Billable Client tasks.
- Handled a team of Client Services consultants and Leads in the past for eDiscovery Matters.
- Relativity Certified Administrator ( RCA) or any Relativity or eDiscovery Certifications is a plus
- Familiarity with computer forensic tools is a good to have, but not required. (i.e. Encase, Forensic Tool Kit, MacQuisition, Cellebrite.).
- Strong understanding of proprietary software related to Data processing, Data Hosting and Time keeping.
- Develop or possess strong organizational skills and an extreme attention to detail.
- Proficiency with Windows and related software, such as Microsoft Excel, Power Point
QUALIFICATIONS
- Bachelors degree
- Certifications on database and data handling, preferred but not a mandatory requirement
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: Legal ConsultantLocation(s): Mumbai+ View Contact
Keyskills: Relativity Brainspace Viewpoint eDiscovery eDiscovery client services Relativity Certified Administrator Ringtail Service Now Legal Process Outsourcing PMP Nuix Concordance Prince2
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