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Quality Analyst @ Arcgate

Home > Business Process Quality

 Quality Analyst

Job Description

Communication
  • Responsible for understanding and helping implementing updates or changes.
Project Operations
  • Responsible for meeting turnaround time (TAT) and SLAs.
  • Responsible to complete all daily, weekly and monthly audit percent or target with supreme quality.
  • Responsible for identifying and reporting repetitive errors.
  • Responsible for reviewing cases highlighted by RA and SRA for resolution.
  • Responsible for auditing and processing of all one time projects and completing them to maintain TAT.
Key Performance Indicators
  1. SLA: Contribute in maintaining all SLAs
  2. Objective: Understand the importance of organizations commitment with the client and maintain remarkable flexibility of time and role reversal to meet the objective.
  3. Skills: Should have Good to Excellent command on project knowledge.
  4. Team Spirit: Required to work in a team while demonstrating and ensuring high standards of team spirit and team work.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: Arcgate
Location(s): Udaipur

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Keyskills:   Quality Analyst

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