Quality & Training Executive
- Clarion Technologies
- 4 - 7 years
- Pune
- 2 months ago
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Job Description
Job Title: Quality & Training Assistant Clarion Sales Team
Department: Sales Operations
Job Summary:
We are looking for a dynamic and detail-oriented Quality & Training Assistant to support our Sales Team's quality assurance and training functions at Clarion. This role will play a key part in driving operational excellence through regular audits, call quality monitoring, process adherence checks, and structured training programs to enhance team performance.
Key Responsibilities:
Quality Assurance & Audits:
- Conduct regular call audits and quality checks to ensure adherence to sales scripts, processes, and compliance standards.
- Perform detailed analysis of call recordings, CRM data, and reports to identify performance trends, gaps, and improvement areas.
- Prepare and maintain audit reports, dashboards, and feedback logs for internal stakeholders.
- Highlight process deviations, recommend corrective actions, and follow up on closure of action items.
- Support Quality Manager in developing and refining QA frameworks, scoring models, and feedback mechanisms.
Data Analysis & Reporting:
- Conduct detailed statistical analysis to identify trends, recurring issues, and potential areas of improvement in the sales process.
- Monitor key performance metrics (KPI) related to call quality, conversions, compliance, and customer experience.
- Generate periodic reports on QA performance, audit scores, and team improvement plans for management review.
Training & Development:
- Support in creating and maintaining annual training calendars based on business priorities and performance analysis.
- Assist in designing training modules, presentations, process guides, and role-play scenarios for the sales team.
- Coordinate with department managers for scheduling, logistics, and attendance tracking of training sessions.
- Conduct refresher training, process update briefings, and one-on-one coaching sessions for advisors.
- Track and report training effectiveness through assessments, feedback, and post-training performance.
Desired Skills & Competencies:
- Experience of 4-5 years in Quality Analysis, Call Auditing, Sales Coaching, or a similar role (preferably in IT Sales / B2B / Appointment Generation Process).
- Strong analytical mindset with expertise in data interpretation, audit reporting, and root cause analysis.
- Excellent communication skills both written and verbal with the ability to deliver constructive feedback effectively.
- Proficient in MS Excel, Google Sheets, Call Auditing Tools, CRM platforms, and reporting dashboards.
- Exposure to sales processes, objection handling, and customer engagement techniques.
- Strong organizational skills with the ability to manage multiple audits, reports, and training schedules simultaneously.
- High attention to detail with a passion for driving quality and process improvement.
- Empathy, patience, and people management skills to foster learning and development.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Auditor / InspectorEmployement Type: FreshersContact Details:
Company: Clarion TechnologiesLocation(s): Pune
Keyskills: Quality Audit Call Monitoring Call Quality Training Quality Monitoring Call Audit Feedback Sales Audit
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