CPAG - UPSD (Vijayawada)
- Blue Star
- 5 - 10 years
- Vijayawada, Guntur
- 3 months ago
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Job Description
"> Regular review of open complaints and ensure response time and its closure as per SLAs
> Achieve Revenue generation targets.
> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
> Maintain Customer i-base hygiene and regularly update end user data in system
> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
> Ensure timely submission processing of Invoices of Channel Partners, return of defective spares, warranty other claims settlement.
> Competitors and market feedback on time to HQ.
> System and process implementation at all channel partners"
> Achieve Revenue generation targets.
> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.
> Maintain Customer i-base hygiene and regularly update end user data in system
> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.
> Ensure timely submission processing of Invoices of Channel Partners, return of defective spares, warranty other claims settlement.
> Competitors and market feedback on time to HQ.
> System and process implementation at all channel partners"
Key Responsibilities:
">Knowledge of products (RAD/RPD)
>Technical knowledge about Service offerings and Channel Management
>Vendor business associates/ Dealer management
>Knowledge of Revenue Generation (AMC, Spare parts)
>Excellent Communication Presentation skills
>Interpersonal and negotiation Skills"
>Technical knowledge about Service offerings and Channel Management
>Vendor business associates/ Dealer management
>Knowledge of Revenue Generation (AMC, Spare parts)
>Excellent Communication Presentation skills
>Interpersonal and negotiation Skills"
Job Classification
Industry: Industrial Equipment / MachineryFunctional Area / Department: Teaching & TrainingRole Category: Life Skills / ECA TeacherRole: Communication Skills TeacherEmployement Type: Full timeContact Details:
Company: Blue StarLocation(s): Vijayawada, Guntur+ View Contact
Keyskills: Business Associate Spare parts Claims Dealer management Channel management Customer engagement Revenue generation Preventive maintenance Process implementation Auditing
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