Lead Qa & Customer Support Engineer @ Strix Systems

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Lead Qa & Customer Support Engineer

Strix Systems
2 - 6 years
Ahmedabad
4 months ago
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Job Description

Primarily work involves testing of networking and wireless products, teaching customers about how to configure wireless mesh to suit their needs, and assisting customers in resolving their problems

Responsibilities include:

Understand all Strix product features thoroughly and test them

Write and maintain software, hardware, and product level test plans

Report and track defects and work with development team to fix them timely

Review test plans and enhance them to improve coverage and prioritise testing

Reproduce problems reported by customer and solve them

Prepare application notes and case studies

Prepare network architecture for customers deployment requirements

Conduct customer trainings

Work with DA team to automate testing

Conduct customer demonstrations

Carry out field testing and supervise installation and commissioning at customer site

Skills and Qualifications

Strong IT and networking skills

Obsessed with checking work, recreating defects to verify them and testing everything that needs to be tested

Analytical problem solving

Ability to use logic and reasoning to identify the strengths and weaknesses of systems

Have an open perspective and creative mindset and the ability to approach a problem creatively

Good communications skills, both written and verbal

Diplomatic to manage customers expectations

Meticulous approach to work

Ask questions to better understand the product or the requirements

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: Strix Systems
Location(s): Ahmedabad

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Keyskills: Wireless Usage Networking Field testing Analytical QA Lead Customer support Test Lead network architecture Testing

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Strix Systems

We are pioneers of high-performing multi-hop Wireless Mesh Network and enterprise mobility. Our Access/Oneâ€šÂ® mesh networking products enable scalable, high throughput, low latency, fully resilient and reliable multi-hop Wi-Fi mesh, helping diverse market segments, industries and secto...

Lead Qa & Customer Support Engineer @ Strix Systems

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