Senior Manager - Data Ops
- Innovaccer
- 3 - 6 years
- Noida, Gurugram
- 1 month ago
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Job Description
We are looking for a Lead Data Ops to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.
A Day in the Life at Innovaccer - Create world class customer facing documentation which would delight and excite customers
- Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
- Convert tacit knowledge to implicit knowledge
Managing one full region or multiple customers within a region.
Owning end to end communication and status reporting to the leadership and customer
Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects
Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations.
Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly
Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team.
Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio.
Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction.
Understanding the big picture and cascades to the team / Handling internal and external stakeholders.
Owning their team s performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths & development areas).
Regularly discussing performance and tracks Individual Development Plan on Lattice
Acting as a backup SEM for another region
Required Skills:
Experience in Advanced SQL & Unix
Strong Experience of ETL & Python support
Hands on Analytics Tools (Power BI or Tableau) knowledge
Good Healthcare knowledge
Fundamental ITIL Expertise
Support Processes (SLAs, OLAs, Product or application support
Project and Program management
Escalation & Team management
Problem solving mindset
Excellent written and verbal communication skills.
An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.
What We Offer:
- Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
- Parental Leave: Experience one of the industrys best parental leave policies to spend time with your new addition.
- Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a breakwe've got you covered.
- Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
- Pet-Friendly Office*: Spend more time with your treasured friends, even when youre away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
- Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your childs we'll-being first. *India offices
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Analytics / BI ManagerEmployement Type: Full timeContact Details:
Company: InnovaccerLocation(s): Noida, Gurugram+ View Contact
Keyskills: Unix Health insurance Application support Team management Skill development Healthcare SEM Analytics SQL Python
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Innovaccer
Innovaccer Inc. is the #1 data platform for value-based care. The Innovaccer platform unifies patient data across systems and care settings, and empowers healthcare organizations with scalable, modern applications that improve clinical, financial, operational, and experiential outcomes.
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