Specialist Client Services Project Manager
- inContact
- 8 - 11 years
- Pune
- 3 months ago
- Email to a friend
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Job Description
As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organizations strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.
How will you make an impact?
Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships
Mentor staff with a hands-on approach and foster a learning and growth environment
Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
Handles customer escalation and provides corrective actions plan
Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.
Identify project priority conflicts and report any issues affecting overall project delivery
Coordinate with various groups in NICE across locations to ensure success of the Program
Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
Communicate program status to stake holders and executives
Plan for project contingencies and anticipate variations that may affect resources, successful implementation
Have you got what it takes?
Minimum 8+ years, hands-on, technology experience - A MUST
Minimum 5 years project management experience for in the software/IT industry
Fluent in English (writing and speaking)
PMP or Prince2 certification
BA degree or equivalent
Proven experience managing several major projects involving diverse operations and technology groups
Strong problem-solving skills
Proven ability to negotiate and influence business decisions and directions
Excellent organizational, customer service and people skills
Excellent problem-solving skills
Ability to meet deadlines
Ability to travel up to 15% of the time
You will have an advantage if you also have:
Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS
Experience working with Waterfall/Agile methodologies
Experience with Onsite and offshore delivery model
Job Classification
Industry: Software ProductFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: inContactLocation(s): Pune+ View Contact
Keyskills: PMP Business analysis Project management Finance Flex Agile Customer service Risk management Business solutions Project delivery
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