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Specialist End Client Architect @ inContact

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 Specialist End Client Architect

Job Description

  • We are seeking a skilled and forward-thinking End Client Architect to develop, support, and maintain the technical architecture for all end-user computing platforms across the organization
  • This role will be responsible for designing and integrating device platforms, virtual desktops, application access, and user experience technologies while also providing advanced support for complex technical issues
  • The architect will help ensure a productive, secure, and reliable digital workplace across a global user base
How will you make an impact
  • Define and maintain the end-user computing (EUC) architecture strategy in alignment with enterprise IT standards.
  • Design scalable, secure, and resilient client computing environments (Windows, macOS, Linux, VDI, Windows 365).
  • Evaluate and recommend client-side technologies (e.g., SCCM, Intune, Azure Virtual Desktop).
  • Establish standards for endpoint security, configuration management, patching, and application delivery.
  • Collaborate with IT Operations, Security, and Service Desk teams to optimize end-user experience and reliability.
  • Architect solutions for endpoint lifecycle management, including device provisioning, onboarding, and decommissioning.
  • Provide third-tier support for complex technical issues related to end-user platforms and technologies.
  • Work closely with global IT teams and regional stakeholders to ensure consistent architecture and service delivery across all locations.
  • Translate business and workforce requirements into technical solutions for end-user platforms.
  • Contribute to innovation initiatives in areas like zero-trust architecture, digital experience platforms, and automation.
  • Create detailed architecture documentation, diagrams, and participate in architecture governance processes.
Have you got what it takes
  • 7+ years of experience in end-user computing or digital workplace technologies, including architecture or design responsibilities.
  • Deep knowledge of Microsoft 365, Azure AD, Intune, SCCM/MECM.
  • Experience with virtualization platforms such as Windows 365 and Microsoft Cloud PC.
  • Solid understanding of identity and access management, device security, and zero-trust models.
  • Hands-on experience with Windows, macOS, and Linux environments.
  • Scripting or automation experience (e.g., PowerShell, Python is a plus)
  • Strong analytical and problem-solving skills.
  • Clear communication and documentation abilities.
  • Comfortable working across functional teams and engaging with both technical and business stakeholders.
You will have an advantage if you also have:
  • Microsoft Certified: Endpoint Administrator Associate / Azure Solutions Architect
  • ITIL Foundation or equivalent

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Architect
Employement Type: Full time

Contact Details:

Company: inContact
Location(s): Pune

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Keyskills:   Automation Linux Configuration management Flex Windows Individual Contributor microsoft SCCM Virtualization Python

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