Specialist Education Professional
- inContact
- 8 - 11 years
- Pune
- 1 month ago
- Email to a friend
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Job Description
- Develop and maintain comprehensive AI education materials, including documentation, online courses, hands-on workshops and best practice technical guides.
- Conduct live and virtual training sessions to enable customers and employees to successfully implement and utilize AI solutions.
- Work closely with cross-functional teams , including product developers, engineers, and customer success teams to stay updated on AI advancements and best practices.
- Stay informed on AI education methodologies and the latest technologies to ensure industry-leading training content.
Knowledge Management & Content Optimization
- Own and maintain the Knowledge Management System (KMS), ensuring content is searchable, structured, and up to date on AI advancements and best practices.
- Review, edit, and publish knowledge base articles, ensuring accuracy, clarity, and alignment with organizational standards.
- Implement best practices for content tagging, indexing, and version control to enhance accessibility and usability.
- Analyze knowledge base usage metrics to improve efficiency and optimize content for relevance.
- Gather insights and feedback from training participants to refine and enhance learning programs.
Have you got what it takes?
- Bachelor s degree in business, AI, Information Systems, Computer Science, Project Management, Instructional Design or related field or equivalent experience required.
- Experience- 8-11 years
- Proven work experience in education, technical training, or instructional design, preferably in a tech or SaaS environment.
- Strong understanding of Generative AI, Natural Language Processing (NLP), Machine Learning (ML), and Conversational AI concepts preferred.
- Ability to translate complex AI topics into digestible, engaging learning materials for diverse audiences.
- Excellent technical English writing and editing skills.
- Strong client orientation, with an understanding of client needs and concerns.
- Excellent communication and presentation skills, with experience leading live training sessions.
- Diligent attention to detail.
- Hands-on experience with Content Management Systems (ServiceNow, SharePoint), digital learning tools, and documentation software.
- Strong organizational and collaboration skills, with the ability to work in a global, collaborative team environment.
- Ability and willingness to work in a highly dynamic environment.
- Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio.
What s in it for you?
- Be a key part of a growing AI Center of Excellence, shaping how businesses adopt and leverage AI solutions.
- Work with cutting edge AI technologies and contribute to customer success.
- Collaborate with an innovative team driving the future of AI education.
Job Classification
Industry: Software ProductFunctional Area / Department: Teaching & TrainingRole Category: Subject / Specialization TeacherRole: Special Education TeacherEmployement Type: Full timeContact Details:
Company: inContactLocation(s): Pune+ View Contact
Keyskills: Computer science Content management Version control Content optimization Project management Machine learning Flex Natural language processing Visio Monitoring
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