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Support Executive @ Intelizest

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 Support Executive

Job Description

A Support Executive is a customer-facing professional who assists clients with product or service-related inquiries, issues, and concerns. They provide technical support, troubleshooting guidance, and product knowledge to ensure customer satisfaction. Additionally, they escalate complex issues to higher-level support or relevant departments to ensure timely and effective resolution.

Job details

  • Knowledge of supply chain.
  • Knowledge of domain experience in Warehouse or procurement or shopfloor.
  • Proficiency in Hindi is preferred.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
  • Strong supervisory and leadership skills.
  • Excellent organizational skills and attention to detail.
  • Thorough understanding of company products and logistics.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • End User ERP Knowledge.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Intelizest
Location(s): Chennai

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Keyskills:   Procurement Supply chain ERP Customer satisfaction Analytical MS Office Troubleshooting Technical support Support Executive Logistics

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Intelizest

We work with businesses across industry verticals providing them with our state of the art cost-effective solutions for supply chain management and automation. Developed using cutting edge technology like Blockchain, AI, IoT and more, our solutions ensure business continuity anytime-anywhere by mov...