Delivery Operations Senior Analyst
- Aashdit Technologies
- 5 to 9 Yrs
- Hyderabad
- 1 month ago
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Job Description
- Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years Language - Ability:English - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What are we looking for The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns." Roles and Responsibilities: " Team Management: Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback. Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator: Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines. Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance: Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development: Identify individual and team development needs and provide continuous learning opportunities Policy Adherence: Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments. Performance Reporting and Analysis: Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management: Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks. Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration: Collaborate with other teams to align on review practices with broader company objectives The following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization. " Any Graduation,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Delivery Operations Senior AnalystContact Details:
Company: Accenture in IndiaLocation(s): Hyderabad
Keyskills: Team Management Business Operations Quality Assurance Training Development Risk Management Analytical skills Critical thinking Content Moderation Performance Reporting Analysis Problemsolving Decision Making
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Aashdit Technologies
Aashdit Technologies LLP is an end-to-end software solution provider based out of Bhubaneswar, Odisha founded and managed by professionals. At Aashdit, we strive to bring each individual together and achieve the bigger goal. The organization believes in the philosophy of 'Delivering Solutions, Reali...
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