Hiring Customer Service Associate (Email Proces - Aviation Industry )
- Top Rated
- 1 - 5 years
- Noida, Gurugram
- 3 months ago
- Email to a friend
- Report this job
Job Description
We are hiring skilled professionals for Email Support in the Aviation Process. If you have experience in aviation-related customer support within a BPO setup, and possess strong communication skills, this is your opportunity to join a growing team.
Role & Responsibilities
- Handle customer queries and concerns related to flight bookings, cancellations, rescheduling, refunds, and baggage via email support
- Provide prompt, accurate, and high-quality service in line with process guidelines and SLAs
- Coordinate with internal teams to resolve issues within timelines
- Maintain proper documentation of customer interactions
- Ensure customer satisfaction and maintain professional communication at all times
- Follow escalation procedures as needed
Candidate Eligibility Criteria
- Education: Graduation in any stream
- Experience: Minimum 1 year in an Aviation Process within the BPO industry (Mandatory)
- Skill Set: Excellent English communication (B2 level or above)
- Process Type: Email Support only
- Shifts: 24x7 Rotational (must be open to night shifts)
- Week Offs: Rotational
- Cab Facility: One-side cab during odd hours (between 7:00 PM 6:00 AM)
- Process Operating Hours: 7:00 AM to 12:00 AM
Preferred Candidate Profile
- Prior experience in airline or travel domain support
- Ability to work under pressure in a fast-paced environment
- Strong problem-solving and interpersonal skills
- Familiarity with CRM tools and email platforms
- Willingness to work in rotational shifts including weekends and holidays
Apply today and become part of a dedicated team driving exceptional customer experiences in aviation support! Interested candidate can share their CVS at po*********i@nl****h.in
Job Classification
Industry: AviationFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Top RatedLocation(s): Noida, Gurugram
Keyskills: Email Process Blended Process Customer Service Aviation Non Voice Process Aviation industry Solving Queries Bpo Non Voice Chat Process Customer Support Airline Process Airlines Travel Process GDS Customer Care Airline Ticketing Sabre Customer Handling Domestic Process
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in