IT Business Services PrincipalConsultant
- SAP
- 15 - 20 years
- Bengaluru
- 1 month ago
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Job Description
We help the world run better
About the Team:
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers end-to-end delivery and operation model, during the customer s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
Enhanced Operations Service Execution Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.
The Role:
We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background. A customer first mindset is a must.
As an EOS Service Execution Specialist - you are responsible for:
- Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA s.
- Immediate execution of customer service request which are critical during special phases of the customer life cycle.
- Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
- Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
- Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
- Process improvement initiatives for daily operational activities
- Streamline standard operating procedures by focussing on automation enhancements.
Role Requirements:
- Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- 15+ years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
- Hands-on experience with Business Objects Products (BOBI, BODS etc.)
- Hands-on experience in UNIX/Linux OS, HANA and Sybase ASE Database relevant.
- Working knowledge of Network and Storage.
- Excellent hands-on experience in one of the areas like Basis, Lifecycle events (Upgrades / Updates). SAP Project Management, Support Knowledge of products like SAP Cloud-Connector, S4 would be essential.
- Excellent hands-on experience with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
- Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is an added advantage.
- Hands-on experience with working on System Copies, DB export-import, and disaster recovery strategy, Client administration, Application upgrades and migrations is essential.
- Experience in working with Linux pacemaker environment is required.
- Hands-on experience with the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) is preferred.
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking
- Experience in working with ITIL framework, certification.
- Strong customer service focus with Customer first Mindset
#SAPECSCareers
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Requisition ID: 424121 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 424121
Posted Date: May 14, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Job Classification
Industry: Software ProductFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Unix Automation Business objects Linux Process improvement Analytical Customer service SCM Operations Analytics
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