Gain a basic understanding of IDeaS products and processes in relation to the hospitality business
Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
Communicate with clients via the appropriate method
Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
Ensure timely identification of issues and appropriate escalations to the senior ROA member
Assist in special departmental projects
Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications
Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients
Requirements: (Knowledge, Skills, Abilities, Competencies, Education Experience)
Keyskills: Hospitality Data analysis Usage Manager Quality Assurance SAS Analytical Data Analyst Powerpoint Monitoring Salesforce
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70, 000 sites improve performance and deliver value by making better decisions faster.