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Associate Hospitality Revenue Optimization Analyst @ SAS Research

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 Associate Hospitality Revenue Optimization Analyst

Job Description

In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.
 
What you'll be doing...

Gain a basic understanding of IDeaS products and processes in relation to the hospitality business
Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
Communicate with clients via the appropriate method
Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
Ensure timely identification of issues and appropriate escalations to the senior ROA member
Assist in special departmental projects
Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications
Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients

Requirements: (Knowledge, Skills, Abilities, Competencies, Education Experience)

  • BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main subjects
  • Analytical approach to identification and resolution of complex problems.
  • Computer proficiency in MS Excel, MS Word, MS PowerPoint
  • Proven English verbal and written communication skills

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: SAS Research
Location(s): Pune

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Keyskills:   Hospitality Data analysis Usage Manager Quality Assurance SAS Analytical Data Analyst Powerpoint Monitoring Salesforce

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SAS Research

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70, 000 sites improve performance and deliver value by making better decisions faster.