Job Description
SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS
Solutions to Infrastructure Platform Services. Additionally, the Infrastructure as a Service (IaaS) team works with other SAS IT
teams to improve our service catalog offerings to our customers including helping to implement next generation technologies.
As
an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support
internal and external customers in our hosted internal environment. You will help design, implement, and support a large
heterogeneous network environment. You will be responsible for helping to maintain Service Level Agreements and Operational
Level Agreements, and improve the performance, reliability, and standardization of our hosted internal solutions.
Primary responsibilities for this role include:
Initial Environment Setup for customers - routers, switches, firewall, F5, Azure including complex VPN tunnel test and
turnups
Moves, add, changes of advanced networking tasks for hosted customers
AWS complex network solution setups
Network Leveraged Services support - Firewall, F5, VPNs
Consult with SAS PMs, CSDMs, and customers on Hosted Network Solutions
Escalation Support
Support Migrations from old network fabric to new fabric and AWS
OS upgrades for Network Devise
Reduction of Technical Debt
Global Management of Wi-Fi and Any Connect Configuration
Address Security Vulnerabilities, Security and Pen Test Findings
Audit Evidence response of network environments and configurations.
Required Qualifications
Bachelors degree in Computer Information Systems, Computer Science, or related quantitative field
Minimum 4+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused
environment
Excellent troubleshooting skills Networking devices such as Firewalls, LBs, VPNs
Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup
Good working knowledge of cloud infrastructure (AWS etc.)
Participation in a 24x7 on-call rotation schedule.
Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
Develop step-by-step documentation for system support tasks.
Experience with Arista and Cisco Nexus/Catalyst switches
Experience with AWS networking
Experience with F5 LTM/DNS load balancers
Experience with Cisco and Palo Alto firewalls
Knowledge of EIGRP and BGP routing protocols
Experience with networking for virtualized server environments
Experience with Cisco and/or Aruba Wireless Networking
Experience with Cisco ISE
Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions.
Preferences
Collaborative team experience with superior problem-solving skills
Ability to triage requests with multiple admin resource groups
Understanding best practices around information security and data privacy in relation to system access and availability.
Why SAS
We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter
what your specialty or where you are in the world, your unique contributions will make a difference. Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn t about fitting into our culture, it s about adding to it - and we can t wait to see what you ll bring.1
SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values
that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem
solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.
Job Classification
Industry: Analytics / KPO / Research
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: SAS Research
Location(s): Pune
Keyskills:
SAS
VPN
Information security
DNS
Troubleshooting
cisco
Operations
Analytics
Auditing
Firewall