Customer Support Engineer (CVS) @ Kaleris

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Customer Support Engineer (CVS)

Kaleris
5 - 6 years
Chennai
4 months ago
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Job Description

Job Description:

Supporting our customers in using our software and hardware products in EnglishAnalyzing/identifying customer needs and preparing a solution by cooperating with other departmentsConnecting between our customers and our software development groupManaging the case life cycle by using our ticketing toolBuilding and updating our knowledge database for our customers in order to raise quality standards and improve our productsProviding 24/7 support for critical issues

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Kaleris
Location(s): Chennai

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Keyskills: CVS Ticketing Quality standards Database Customer support Hardware Management

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Kaleris

Customer Support Engineer (CVS) @ Kaleris

Home > Voice / Blended