IT Infrastructure Engineer
- Kaleris
- 2 - 5 years
- Chennai
- 7 months ago
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Job Description
Job Description:
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation .
The Kaleris IT Infrastructure Engineer plays a pivotal role in providing comprehensive IT infrastructure support to customers utilizing the N4 software, both in on-premises and cloud-hosted environments. This position involves collaborating with a diverse range of customers to offer strategic planning, technical design, and implementation of IT infrastructure solutions. Key responsibilities include the design of hosting environments, firewall setup, security audits, health checks, network and server maintenance, disaster recovery planning, and managing WAN/communication links to ensure seamless N4 software operation.
Key Responsibilities:
- Provide ongoing maintenance, troubleshooting, and support of customer IT infrastructure through Managed Services, including servers, network hardware and software, disaster recovery, storage, WAN/communication links, and cloud hosting environments.
- Design, implement, and maintain both on-premises and cloud-hosted infrastructure for the N4 Terminal Operating System (TOS).
- Monitor and diagnose infrastructure incidents affecting N4 TOS performance and the underlying systems, ensuring timely resolution.
- Consult with customers and troubleshoot N4 TOS-related software and infrastructure issues, providing solutions and expert guidance.
- Review, audit, and administer customer hardware and cloud configurations to ensure optimal performance.
- Ensure customer issues are resolved in line with Service Level Agreements (SLAs), maintaining high levels of customer satisfaction.
- Remain on standby for critical P1 incidents and provide weekend or shift-based support as required for 24/7 customer operations.
Qualifications:
- Extensive experience in server centralization, consolidation, and virtualization of servers and storage within modern IT architectures.
- Strong technical expertise in network hardware, protocols, and internet standards, with a solid understanding of operating systems and their configurations.
- In-depth knowledge of database technologies, including scaling, redundancy, and backup strategies.
- Proven experience in network capacity planning and network security, with a deep understanding of best practices in these areas.
- Ability to conduct advanced research into networking issues and provide recommendations for technical improvements.
- Exceptional troubleshooting skills with a focus on hardware and infrastructure optimization.
- Expertise and/or qualifications in the following technologies:
- Load Balancers
- Clustering
- Tomcat
- Oracle 11g or 11g RAC, SQL, MySQL databases
- Red Hat Linux 5
- RAID
- Microsoft Server 2008
- ActiveMQ
- Microsoft SQL Server 2012
- JMS
- Firewalls
- A minimum of 3 years of consulting experience with the technologies listed above.
Knowledge, Skills, and Abilities:
- Experience in the maritime or logistics industry is highly desirable.
- Familiarity with N4 Terminal Operating System (TOS) is a significant advantage.
- Experience working in distributed, virtual teams with strong collaboration skills.
- Positive attitude, strong work ethic, and a demonstrated commitment to excellence.
- Exceptional organizational and multitasking skills, with a focus on detail.
- Outstanding customer service and follow-up abilities, ensuring issues are resolved effectively.
- Ability to work collaboratively and follow instructions, contributing to a team-oriented environment.
- Multilingual capabilities are a plus.
This position is ideal for an IT professional with a strong technical foundation, seeking to support and enhance critical infrastructure solutions for global customers in the maritime and logistics sectors.
- Competitive compensation package
- Paid Leave (Vacation/Annual, Casual, Volunteering time off)
- Hospitalization Insurance
- Life Accident Insurance
- Broadband Allowance, IT gadgets Allowance
- Meal Fuel Allowance
- Provident Fund
- Tuition Reimbursement
- Employee Assistance Program
- Career growth and mentorship
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: KalerisLocation(s): Chennai+ View Contact
Keyskills: Supply chain Networking WAN MySQL Strategic planning Customer service Auditing Logistics Capacity planning Firewall
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