Lead Customer Success @ Mtap Technologies

• Manager Customer Success is responsible to work closely with sales to ensure creation and successful closure of opportunities, new product penetration, competition landscaping and increased RMS from existing Large Medium set of customers.

• Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term and long term.

• Ring-fencing the existing customers through churn management

• Understanding of customer Industry domain including terminologies, past and emerging trends

• Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation.

• Understand Customer Life Cycle Management and mine the customer for Data, Voice Cloud products. Commercial Acumen, experience in Cross Selling Upselling, Consultative Selling preferrable.

Knowledge Experience:

• Bachelor s degree and demonstrated prior Account/Service Management experience.

• Information Technology experience

• Strong written and oral communication skills.

• Strong Microsoft Office skills (Excel, PowerPoint )

• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment

• Understand technical risks and supportability parameters

• Strong decision-making skills.

• The ability to analyse, think innovatively, adapt and drive new best practices.

• The ability to farm the account through relationship management.

Experience: 4-6 Years