Customer Experience/Support Engineer @ Mindarray Systems

Home > IT Network

Customer Experience/Support Engineer

Mindarray Systems
2 - 5 years
Ahmedabad
7 months ago
Email to a friend
Report this job

Job Description

We are seeking a skilled and proactive Customer Experience/Support Engineer to join our team. The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.

Roles Responsibility:

The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):

Providing technical support to customers.
Customer issue resolution through ITSM, Ticket system.
Ensure Customer SLA are adhered.
Work with team and ensure healthy, progressive environment in team.
Ensure customer Satisfaction is achieved through defined Criteria.
Ensure proper RCA, Documents are prepared and maintained.

Skills and Qualifications:

Experience in working with Application Technical Support.
Ability to quickly understand, analyze customer issue.
Experience working with Linux, Networking, Virtual Environment.
Good Verbal Communication skills.
Ability to analyze logs files, networking, database issues using Linux , Networking or Windows Commands.
Positive Attitude.

Nice to Have:

Redhat Administration Certification.
Database Administration Certification.
Microsoft Administration Certification.
Experience working with SLA and Escalations.
Experience working with Databases Relational, Time Series.

Job Classification

Industry: Internet
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Mindarray Systems
Location(s): Ahmedabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Redhat RCA Networking Linux Database administration Issue resolution Windows Customer experience microsoft Technical support

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Systems Engineer

Cognizant

3 - 5 years

Chennai

1 day ago

₹ Not Disclosed

Site Reliability Engineering Professional

IBM

3 - 5 years

Bengaluru

2 days ago

₹ Not Disclosed

Technical Support Engineer Cad/cam/cae

RHS Engineering

5 - 9 years

Kolkata

21 hours ago

₹ Not Disclosed

Scada Operator/Scada engineer

Mobineers Info Systems

2 - 5 years

Kolkata

24 hours ago

₹ 2.75-3.25 Lacs P.A.

Mindarray Systems

To provide uninterrupted services to the users, operational team needs correlated data, integrations across the board to collect & automate and analytics capabilities to monitor & visualize critical KPIs to make more informed decisions. Motadata platform can help you do just that correlate...

Customer Experience/Support Engineer @ Mindarray Systems

Home > IT Network