Senior Content Marketing Specialist @ Hiver

About us:Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity:We are looking for a senior content marketing specialist to oversee and drive important content marketing initiatives for Hiver. This role requires a multi-skilled professional whose experience ranges from creative writing, editing and content distribution to campaign development, strategy creation, analytical thinking, and collaboration. In this role, you will play an important role in conceptualizing the overall content strategy and editorial calendar - blogs, case studies, research reports, ebooks, guides, videos, and social media. You will work closely with our internal team of content marketers as well as cross-functional stakeholders, external agencies, and freelancers.The ideal candidate for this role is someone who has a knack for crafting and executing unique content ideas and strategies that can communicate Hiver s story in a compelling and engaging way. You should have a keen eye for detail and an ability to work on multiple deadline-driven projects. What you will be working on: * Write high-quality, helpful content: Youll write blog posts, thought leadership articles, and more all with support from experienced mentors and editors. * Adapt and repurpose content: Turn long-form blogs into snackable social content, short emails, carousels, and landing page copy. * Learn content marketing inside-out: Youll pick up how we think about SEO, user intent, content formats, and content analytics. * Deliver work consistently and on time: You ll be part of a high-output team where speed and quality go hand in hand.What were looking for: * 3-6 years of writing experience (preferably in B2B SaaS) * Strong command of written English and grammar * A knack for simplifying complex topics clearly and engagingly * A portfolio of blog posts, opinion pieces, or articles that show your range * Bonus: Experience writing about tech, productivity, or customer service topics What You ll Get * A team that values great writing and invests in developing talent * Clear feedback and mentorship to help you level up fast * Access to the inner workings of a high-growth SaaS company * Flexibility, autonomy, and the chance to work on projects that matter