Social Media Manager
- Hiver
- 1 - 4 years
- Bengaluru
- 4 months ago
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Job Description
- Opportunity: As the Social Media Community Manager, you will be responsible for managing Hiver s social media presence, building and nurturing our online community, and fostering meaningful engagement with our target audience
- You will work closely with design, content, and marketing teams to create impactful campaigns while ensuring alignment with our brand voice
- This role requires creativity, excellent communication skills, and a knack for storytelling
- What you ll do:Social Media Management Develop and execute a social media strategy to enhance brand awareness, engagement, and audience growth across platforms such as Twitter, LinkedIn, Instagram, and others
- Create, curate, and manage high-quality content (text, images, videos, reels) tailored to each platform
- Monitor social media trends and competitor activities to identify opportunities for viral or engaging content
- Analyze performance metrics (engagement rates, reach, conversions) to optimize strategies and report actionable insights
- Community Building Engagement Actively participate in online communities relevant to Customer Service leadership in the US (eg, LinkedIn groups, forums)
- Manage Hiver s customer community by fostering discussions, organizing events (eg, webinars or AMAs), and encouraging collaboration among members
- Content Creation Collaboration Collaborate with design teams to produce visually appealing assets for campaigns
- Create engaging short-form video content (eg, Instagram Reels) using basic video editing tools
- Reputation Management Monitor brand mentions and sentiment using social listening tools; address concerns or complaints effectively
- Ensure consistent messaging across all platforms while maintaining Hiver s tone of voice
- We are looking for:Skills Qualifications: 5+ years of experience in social media management or community building (preferably in SaaS or B2B industries)
- Exceptional copywriting skills with the ability to craft compelling narratives that resonate with the target audience
- Strong understanding of social media trends, algorithms, and analytics tools
- Proven experience in growing online communities and driving engagement
- Basic video editing skills (eg, Adobe Premiere Pro, Canva) for creating short-form content
- Highly organized with excellent time management skills
- Preferred Attributes Experience engaging with US-based audiences or professionals in leadership roles
- A creative mindset paired with a data-driven approach to decision-making
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Marketing & CommunicationRole Category: Digital MarketingRole: Social Media MarketingEmployement Type: Full timeContact Details:
Company: HiverLocation(s): Bengaluru+ View Contact
Keyskills: Media management Adobe Premiere Pro Media strategy Customer satisfaction Time management Social media Brand awareness Video editing Customer service Analytics
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