Technical Support Engineer - 2
- Fortinet Technologies
- 5 - 8 years
- Pune
- 4 months ago
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Job Description
You would act as a Technical Support Engineer to help improve and expand our product capabilities. As a member of the team, you ll be responsible for designing and implementing the core services and defining the architecture of the system. We are looking for a highly motivated individual who can thrive in a fast-paced environment and successfully contribute to the team. The ideal candidate will have a can-do attitude, passion for technology, extensive development experience, and will be able to learn quickly.
As Technical Support Engineer, you will:
- To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems with the FortiSOAR product
- Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
- Problem investigation through analysis of logs, debug tools
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results.
- Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities
We Are Looking For:
- Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
- Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous.
- Experience in developing and improving tools to support operations and maintenance projects.
- Development of projects related to network and security automation.
- Hands-on experience in scripting language: Python
- Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
- Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases
- Experience developing, using and integrating REST API
- Experience in cybersecurity product development or integration (eg. playbooks, connectors)
- Strong troubleshooting and problem-solving skills
- Effective communication skills
- Exposure to Fortinet Products is an advantage.
Educational and Experience Requirements:
- 5-8 Years of experience
- bachelors degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience .
- Advanced knowledge of English (written and spoken), other languages are an advantage
Working Conditions:
- This position requires working from the office full-time; remote work is not available
Job Classification
Industry: TV / RadioFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Fortinet TechnologiesLocation(s): Pune+ View Contact
Keyskills: Automation Networking Linux DNS HTTP Troubleshooting CCNA Continuous improvement Technical support
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Fortinet Technologies
The Fortinet Security Fabric platform secures the largest enterprise, service provider, and government organizations around the world. More than 455,000 customers trust Fortinet to protect their organizations.
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